Common questions about Team Trial access, Studio and Corporate licensing, Personal-mode limits, supported models, and activation.
What is included in Personal?▼
Personal is free forever, supports unlimited users, and allows 7 successful Join Queue actions per user each day. Request Relinquish, Pause/Unpause, status, history, and Widget Mode remain available, and no license activation is required.
What is included in the Team Trial?▼
The 15-day Team Trial unlocks unlimited Join Queue actions, queue coordination, Widget Mode, history, and exports for real project testing with the team. When the trial expires, Sync Sentry returns to Personal limits unless Studio or Corporate is activated.
What counts as a successful Join Queue action?▼
A Personal action is counted only after the user is successfully added to the shared queue from the ribbon, console, or Auto-Queue. Repeated clicks are guarded while a queue write is already in progress.
What does not count toward the Personal limit?▼
Leave Queue, Pause/Unpause, Request Relinquish, Follow Queue, Queue Request, status and history review, and failed queue writes do not consume a successful Join Queue action.
Do all plans use the same installer?▼
Yes. Personal, Team Trial, Studio, and Corporate use the same Sync Sentry installer. The active license controls daily limits, seat count, and team access without requiring a different build.
What is the difference between Studio and Corporate?▼
Studio supports up to 7 users, while Corporate supports up to 35 users. Both include unlimited Join Queue actions and Queue Manager/Admin workflows for production teams.
Which Revit models are supported?▼
The public release supports Revit 2023–2027 with network central workshared models. BIM 360, Autodesk Construction Cloud, and Forma cloud models are not supported in this release.
Where do I activate the license?▼
Activate Team Trial, Studio, or Corporate inside Sync Sentry through the BIMGrove Platform License Center using the license information from the Licensing Server. Personal does not require activation.
Can I manage billing after purchase?▼
Yes. Use the “Already purchased? Manage billing and license” link on this page to open the Licensing Server customer portal for billing, subscription, and license access.